TROUBLESHOOTING - Keon Agent BoKS administration
This is short checklist for an Agent installation in a BoKS/Keon 4.x
security server environment.
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Check that BoKS/Keon Security Server is installed on the host and running.
It is however not nessecary to have it activated, i.e. have UNIX
environment protection on.
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Does the user exist in the BoKS/Keon Security Server?
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Does the user have a Virtual Card issued?
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Does the client have the user Virtual Card and it's associated CA
installed?
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Is the Agent host registred in the BoKS/Keon Security Server?
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Does the Agent host have a Agent Host Virtual Card isssued from the
BoKS/Keon Security Server and is it installed on the Agent host?
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Is the SSO service configured, i.e. is there a METHOD for the Agent host?
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Does the user have an access route set up for the METHOD? Remember that the
to-host is the host where the Agent is running.
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Is there an Encryption and Authentication route configured for the
METHOD/Agent?
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Is there an correct application mapping configured for the user?
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Check that the Keon Desktop has the user Virtual Card and Agent Host
Virtual Card CA certificate installed.
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Check that the Keon Desktop has the correct port mapping configured in the
Comm. Protection module.
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Check that it is possible to connect from the Agent host to the application
server.
For further troubleshooting please read the Agent specific documents.