TELECOM Digest OnLine - Sorted: Re: Easy411

Re: Easy411

Fred Atkinson (fatkinson@mishmash.com)
Mon, 15 Jan 2007 08:35:13 -0500

Pat,

I tried it again a few minutes ago.

Both times I've called Smoothstone, they've opened a ticket.
The second time I called them they told me they'd call me back. I
told them that that is what they promised me last time but I never got
a call back. The CSR said he'd see that I did. It didn't happen.

They certainly can't stay in business with Easy411 like this.
Regards,

Fred Atkinson

On Sun, 31 Dec 2006 19:12:26 -0500, Fred Atkinson
<fatkinson@mishmash.com> wrote:

> Pat,

> I called Smootstone a week ago and complained. They said they'd look
> into it and get back to me. They never did.

> I called them again a few minutes ago. The fellow that was on duty
> duplicated my problem on another phone while I was talking to him. I heard
> it fail when he did it.

> I told him they'd not called me back last time. He said he'd try to see
> that that doesn't happen again.

> We'll see.

> Regards,

> Fred

>> [TELECOM Digest Editor's Note: The service does not work for me,
>> either. I have been able to track them down to this limited extent on
>> New Year's Eve: Try http://www.smoothstone.com/contact.php for some
>> information. That company, Smoothstone, deals in IP telephony, and is
>> located in Louisville, KY. I do not know the dispostion of Easy 411
>> however. I doubt we will get anywhere on this at least until Tuesday
>> but if some of you want to work on it, please go ahead and try. PAT]

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