User Services (uswg) -------------------- Charter Current status: active working group Chair(s): Joyce K. Reynolds User Services Area Director(s) Joyce Reynolds Mailing lists: General Discussion:us-wg@nic.near.net To Subscribe: us-wg-request@nic.near.net Archive: ftp.near.net:/mail-archives/us-wg* Description of Working Group: The User Services Working Group provides a regular forum for people interested in user services to identify and initiate projects designed to improve the quality of information available to end-users of the Internet. (Note that the actual projects themselves will be handled by separate groups, such as IETF working groups created to perform certain projects, or outside organizations such as SIGUCCS.) (1) Meet on a regular basis to consider projects designed to improve services to end-users. In general, projects should: - Clearly address user assistance needs; - Produce an end-result (e.g., a document, a program plan, etc.); - Have a reasonably clear approach to achieving the end-result (with an estimated time for completion); and - Not duplicate existing or previous efforts. (2) Create working groups or other focus groups to carry out projects deemed worthy of pursuing. (3) Provide a forum in which user services providers can discuss and identify common concerns. Goals and Milestones: