Editor's Note: Minutes received 12/21/92 CURRENT_MEETING_REPORT_ Reported by Dan Long/BBN Minutes of the User Connectivity Working Group (UCP) The User Connectivity Problems Working Group met for one session this time. The Group had previously defined a data structure that would enable Trouble Ticket handoffs between NOCs. Paul Zawada had written an ASN.1-like description of the fields in this data structure. Kaj Tesink drafted a document describing how some handoff fields could be represented in electronic mail messages. The Group discussed this and agreed that the document needs to be revised to reflect more of the previously-defined handoff fields. The goal is to allow trouble tickets to be mailed between NOCs both with and without internal trouble ticket systems. The format should be simple enough to enable humans to enter the data and yet regular enough to permit parsing. Paul and Kaj will work on this and get it out as an Internet-Draft. At that time, several groups agreed to experiment with the exchange format and to create a template to facilitate manual participation. The UCP Internet-Draft on a Trouble Ticket Tracking System, originally written by Matt Mathis, had been discussed and revised heavily by the Group and it has now expired. Dan Long has volunteered to draft a new version which reflects the current consensus of the Group. This will also be published as an Internet-Draft. The Group also discussed the current status of various publicly-available internal Trouble Ticket systems: o CONCERT Trouble Ticket System, ftp.concert.net:dist/tickets/* (uses publicly-available database package). o Help Desk Management System, ftp.delmarva.com:pub/hdms/HDMS.tar.Z (requires Unify database package). o JVNC's NETLOG Trouble Ticket System, ftp.jvnc.net:pub/netlog-tt.tar.Z (requires no database package). o NEARnet Trouble Ticket System, nic.near.net: pub/nearnet-ticket-system-v1.3.tar (requires Informix database package). o UCP will meet again at the next IETF and plans to have new drafts to discuss before then. Attendees Vikas Aggarwal vikas@jvnc.net 1 David Conklin conklin@jvnc.net Tom Easterday tom@cic.net Richard Fisher rfisher@cdhf1.gsfc.nasa.gov Elise Gerich epg@merit.edu Eugene Hastings hastings@psc.edu Michael Laufer mlaufer@bbn.com Tony Li tli@cisco.com Olli-Pekka Lintula olli-pekka.lintula@ntc.nokia.com Daniel Long long@nic.near.net Kim Long klong@sura.net Tom Sandoski tom@concert.net Kaj Tesink kaj@cc.bellcore.com Jack Waters waters@sura.net Chris Wheeler cwheeler@cac.washington.edu Linda Winkler lwinkler@anl.gov Yung-Chao Yu yy@qsun.att.com Paul Zawada Zawada@ncsa.uiuc.edu 2