No access (timeoout) to the eMail Server using an external mail client

Support knowledgebase (hacht_60Sekunden_timeout)
Applies to

eMail Server: Version 2

Symptom:

You try to use an external mail client, such as Outlook (Express) or Netscape Messenger.
It lasts about a minute to connect to the server, sometimes it is not possible at all.

Cause:

The nameserver of the eMail Server only knows its own IP-address and there is no other configured nameserver in your local network. Therefore clients adresses can not be resolved.

Solution:

You have to make the clients known to the server.

You find the following two files at /var/named/

You have to add the necessary lines to this files for your clients.

As an alternative, it's possible to use another nameserver in your local network (setup in /etc/resolv.conf).

Entering the clients to /etc/hosts will not solve the problem.

Additional information on how to setup a nameserver can be found e.g. at

/usr/share/doc/packages/bind8/sample-config/*

or in the DNS-HOWTO

http://www.linuxdoc.org/HOWTO/DNS-HOWTO.html

Please note, that this setup can't be supported by our installation support!
You can find further information about our Productive Level Support at http://support.suse.de/en/services/productive-level.html
Keywords: IMAP, MESSENGER, OUTLOOK, IMAP-SERVER, DNS, TIMEOUT

Categories: SuSE Linux IMAP Server

SDB-hacht_60Sekunden_timeout, Copyright SuSE Linux AG, Nürnberg, Germany - Version: 07. Jun 2001
SuSE Linux AG - Last generated: 03. Aug 2001 by rsimai (sdb_gen 1.40.0)