Checking
In With You on Your IBN Trial
Its been a week since you registered your IBN trial and we just wanted to check
in with you to see how its going.
If you have any questions, we will be more than happy to provide you with some
assistance. Just e-mail us at trial@mediachase.com
or feel free to call us Toll Free at 800-330-6976 or International at +1
323-655-6688.
In the mean time, here are some
tips on using the IBN that you might find helpful...
Drag and Drop File Exchange
You can easily send files to your colleagues by dragging and dropping files
from your desktop or explorer onto an IBN person or group in the IBN Desktop
Client contact group. This is a fast
and effective way to exchange and share files.
Microsoft Office and IBN Integration
If you use Microsoft Word, Powerpoint, Excel, or Project, don't forget that you
can download our IBN Toolbox and Office Plug-In Wizards which can be found in
the download area of your portal. These allow you to work and share
information with your business relationships right from your desktop or office
applications with ease.
Changing Project Task Views
If you are managing a project, dont forget that you can switch views under the
'Activities' tab to look at it from different perspectives including, list
view, progress view, resource view, and Gantt view.
Adjusting Automatic IBN Notifications
As you may already know the IBN has built in notifications and awareness tools
that automatically notify you via instant messaging or e-mail. Did you
know that you can customize these notifications by going to the 'Workspace' tab
in the portal and selecting the 'Customize' tab. The batching
functionality is great because it will collate all of your events into a single
e-mail or collection of notifications.
Use the IBN
Incidents/Issues Tracking to Create a Help Desk
Customize the default IBN dictionaries to categorize the way you track business
issues, bugs or other types. Use the automatic help desk assignment
capability to route incoming issues to the proper people or projects that they
relate to.
Finding User Guides, Support, and other IBN Documentation
For the latest support, user guides, and other documentation, visit the support
section of our site at http://www.mediachase.com.
If you need anything, send an e-mail to trial@mediachase.com.
Sincerely,
The Mediachase Software Team
http://www.mediachase.com
Toll Free: 800-330-6976
International: +1 323-655-6688